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April 13, 2011

"They’d rather be texting"

All too often, "customer service" has now been relegated to what is almost a battle, even for one's request to be understood, much less answered. And I'm not just talking about those times when the person on the other end hails from Mumbai, either. I've noticed that, in general, the agent can't seem to respond to a question or a situation of any complexity whatsoever. -- neo-neocon

Posted by Vanderleun at April 13, 2011 8:48 PM. This is an entry on the sideblog of American Digest: Check it out.

Your Say

This should reduce customer complaints significantly.

Posted by: RedCarolina at April 16, 2011 6:11 PM

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