How to Apologize

Colleague?! Now my head is swollen.

It is an excellent apology. But are they going to change the software/hardware so that this sort of thing is impossible in the future? If not, the apology is probably just PR smoke and mirrors.

Posted by BroKen at July 25, 2009 6:33 AM

My hubby is sitting across from me reading his Kindle. I'm thinking Bezos' apology is so good that I'll suggest my dearest rework it to our particular circumstances as required.

I'll be gracious and confer absolution.

Posted by Cathy at July 25, 2009 12:59 PM

Notably absent from this apology: the word "if", a word invariably used in non-apology apologies:

Posted by Harvey at July 25, 2009 10:28 PM