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March 29, 2016

But then they’re The Phone Company.

acall611.jpg

As to calling 611, I don’t see why anyone but a masochist would ever do that more than once.
The robot is stupid, getting a human takes endless repeating of the word operator, and when you get one – in the Philippines – she doesn’t speak any better English than the robot and has an only slightly higher IQ. I would imagine there are hundreds of thousands of unemployed Americans who would be much better at handling trouble calls and would like to have the work; but what with having to pay minimum wages, comply with the Americans With Disabilities Act, unions, regulations, and the rest, the Philippines sounds more attractive. But is it? It certainly cuts down on the number of 611 calls; but simply disconnecting that number would get the same results. But then they're The Phone Company.- – Chaos Manor – Jerry Pournelle

Posted by gerardvanderleun at March 29, 2016 8:11 AM. This is an entry on the sideblog of American Digest: Check it out.

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